Orders and payments

1. How do I place an order on Kernilion?
To order, browse our site, add your items to the basket, then follow the secure payment steps. An order confirmation will be sent to you by e-mail.

2. What methods of payment are accepted?
We accept payment by credit card (Visa, MasterCard, American Express) and via PayPal.

3. Can I change or cancel my order after I have placed it?
Once an order has been confirmed, we cannot guarantee that it will be changed. Please contact us as soon as possible and we will do our best to help you.

Delivery and returns

4. What are the delivery costs and times?
Delivery costs and times vary according to your location. See our delivery page for more information.

5. Can I track my order online?
Yes. Once your order has been shipped, you will receive a confirmation e-mail with a tracking link.

6. How do I return an item?
Visit our Returns page to find out about our returns policy and follow the steps indicated.

Products and materials

7. What materials is Kernilion jewelry made of?
Our jewelry is made of sterling silver and other high-quality materials. See the product sheet for more details.

8. Does Kernilion jewelry contain allergens?
Our jewelry is hypoallergenic and suitable for most people. If in doubt, please consult the materials list or contact us.

Customer service

9. How can I contact Kernilion customer service?
You can write to us using the contact form on our website or by e-mail at kernilion@outlook.com. We'll do our best to get back to you as soon as possible.