Delivery

Standard delivery times are 2 to 5 working days from order confirmation. Delivery charges, calculated according to total weight, destination and delivery method, are indicated at checkout.

Express delivery is available at extra cost, with lead times varying according to destination.

Each order is accompanied by a tracking number so that you can follow the progress of your parcel.

On receipt, we recommend that youinspect the packaging and report any anomalies or damage within 2 days.

Back

Our returns policy allows returns within 14 days of receipt of the order, subject to compliance with the conditions detailed in our full returns policy.

To initiate a return, please contact our customer service department at kernilion@outlook.com to receive precise instructions.

Refunds are made after receipt and inspection of returned items, in accordance with our policy.

Please note that some items, such as personalized items, cannot be returned or exchanged. We encourage you to check the details carefully before ordering.