Frequently Asked Questions (FAQ) - Kernilion

Orders and Payments:

1. How can I place an order on Kernilion? To place an order on Kernilion, browse our website, add your chosen items to your cart, and follow the secure payment steps. You will receive an order confirmation via email.

2. What payment methods do you accept? We accept payments by credit/debit card (Visa, MasterCard, American Express) and PayPal.

3. Can I cancel or modify my order after placing it? Unfortunately, once the order is confirmed, we cannot guarantee modifications. Contact us promptly, and we will do our best to assist you.

Shipping and Returns:

4. What are the shipping costs and delivery times? Shipping costs and times vary depending on your location. Refer to our Shipping page for more information.

5. Can I track my order online? Yes, once your order is shipped, you will receive a confirmation email with a tracking link.

6. How can I return an item? Check our Returns page for detailed information on our return policy and the steps to follow.

Products and Materials:

7. What materials are Kernilion jewelry made of? Our jewelry is crafted with sterling silver and other high-quality materials. Check each product's description for specific information.

8. Do Kernilion jewelry contain allergens? Our jewelry is hypoallergenic and safe for most individuals, but if you have specific concerns, please refer to the materials list or contact us.

Customer Service:

9. How can I contact Kernilion customer service? You can reach us through our website contact form or by sending an email to We strive to respond promptly to all inquiries.