Satisfaction Guaranteed

The essential features of our items are showcased on in each product listing. We want to ensure our customers are fully aware that images, photos, and colors of items for sale may not precisely match the real colors due to variations in internet browsers and screens used.

If a customer is not entirely satisfied, they have a period of fifteen days from the shipping date to return the item and receive a refund for the amount already paid. This period includes the legal withdrawal period of seven days as outlined in articles L121-20 and following of the Consumer Code.

The returned item must be in a new condition, with its original packaging, and should be sent to the following address:


29 Rue Louise Michel 69800 Saint Priest, France 

Items returned incomplete, damaged, worn, or soiled will not be accepted. The refund for the returned item will be processed within a maximum period of thirty days from its receipt by Kernilion. It is the customer's responsibility to retain proof of return, such as a recommended shipment or any other means confirming the dispatch date. The refund will be made by crediting the amount to the customer's bank account used during the transaction, excluding shipping costs.

Please note that the legal right of withdrawal and the "satisfaction guaranteed" warranty do not apply to items made according to specific customer requirements or distinctly personalized items.

Items are returned at the customer's risk and expense. For any exchange requests, please contact our Customer Service by email at the following address:

About Kernilion

At the heart of Lyon , Kernilion creates unique jewelry, blending French craftsmanship with timeless elegance. Our jewelry is crafted with natural pearls and sterling silver, hand-shaped to offer you one-of-a-kind pieces.